Spa Policies

Communication & Preferences
At The Deep Tissue Spa, your comfort is our top priority. We understand that each client's preferences may vary, and we are committed to personalizing your experience. Feel free to communicate your preferences regarding the lighting, music, temperature, and whether you'd like to engage in conversation or enjoy your treatment in silence. Our therapists are more than happy to answer any questions and address any concerns you may have. By sharing your thoughts and preferences, you help us create the ideal spa experience tailored just for you.

Appointment Scheduling

Please schedule your appointments in advance to ensure availability. We recommend booking at least 1-2 weeks ahead for individual services and 4-6 weeks ahead for group bookings or special events. We do our best to accommodate walk-ins and same-day appointments when possible. Please call us or check our online booking system for availability.  You can make online bookings up to 2 hours in advance of your desired appointment time.  If you need something sooner than that, please give us a call or text at (321) 987-0041.

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Cancellation and Rescheduling Policy

We kindly request a 24-hour notice for cancellations or rescheduling of appointments. Late cancellations or no-shows will be charged 100% of the service price. We understand that emergencies and unforeseen circumstances can arise, and we will accommodate you as best as we can.

Arrival Time

As a boutique spa, our waiting area is cozy and intimate.We kindly ask that you arrive 5-10 minutes prior to your scheduled appointment. For your convenience, we also provide an outdoor waiting area with a bench. Upon booking, intake forms will be sent to you via text and email. Please complete these forms in advance to ensure a smooth check-in process. Rest assured, our automated system will send you a text to check in and notify you when it's time to enter the spa. By arriving close to your appointment time, you contribute to a serene and enjoyable experience for everyone.

Spa Etiquette

To maintain a tranquil environment, please silence your cell phones and electronic devices upon arrival. We also ask that you keep your voice low to respect the relaxation of other guests. Please ensure that you maintain appropriate personal hygiene when visiting our spa. We encourage clients to shower prior to their appointment and come in wearing clean clothing. Good hygiene practices contribute to a more pleasant experience for both you and our therapists.

Health and Medical Conditions

Please inform us of any health concerns, allergies, or medical conditions when booking your appointment. This allows our staff to provide the most appropriate and safe treatments for you.

Age Requirements

Guests must be at least 18 years old to receive spa treatments without parental consent. Children under 18 years old must be accompanied by a parent or guardian during treatments, and parents must complete the Minor Consent Waiver.

At The Deep Tissue Spa, we strive to create a tranquil and relaxing environment for all our clients. We kindly request that if you bring minors who are not receiving treatments, they must be supervised at all times and maintain a quiet and respectful demeanor within the spa premises. This helps ensure the comfort and relaxation of our clients during their treatments. Thank you for your understanding and cooperation in helping us maintain a peaceful atmosphere for everyone to enjoy.

Payment and Gratuities

We accept all major credit cards, cash, and gift certificates as forms of payment. Gratuities are not included in the service price and are greatly appreciated by our staff. If you wish to leave a gratuity, the industry standard is typically 15-30% of the service price.

Gift Certificates

Gift certificates are available for purchase and may be used toward any spa service or product. Gift certificates are non-refundable and have no cash value.

Personal Belongings

Please leave any valuables at home, as we cannot be held responsible for lost or stolen items.
 

Right to Refuse Service

The Deep Tissue Spa reserves the right to refuse service to anyone who appears intoxicated, engages in inappropriate behavior, does not adhere to our spa policies, or any other reason management deems appropriate. This is to ensure the safety and comfort of our staff and guests.

Intake Forms

Intake forms are a requirement and must be updated annually or with any substantial change in your medical condition. We will send these forms electronically for your ease and convenience.

Refund Policy for Service Plans & Memberships

Our service packages and membership credits are non-transferable and non-refundable. We appreciate your understanding.

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Retail Item Return Policy
Our return policy for retail items at The Deep Tissue Spa ensures that you can shop with confidence. If you are not satisfied with your purchase, you may return the item within 30 days of the purchase date, provided that it is in unopened, saleable condition. This policy allows us to maintain the quality and integrity of our products, while also providing you with peace of mind when shopping at our Self Care Boutique.

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Zero Tolerance

We strictly enforce a zero-tolerance policy for any form of sexual harassment. Should any inappropriate behavior occur, the individual will be immediately escorted from the premises, held responsible for payment, and may face legal consequences.

At The Deep Tissue Spa, we maintain a professional environment focused on wellness and relaxation. Our skilled therapists and estheticians are dedicated to providing exceptional services to enhance your well-being. In the event that a client exhibits inappropriate behavior, our therapists are authorized to immediately halt the treatment and escort the client to the front desk. We are committed to upholding a respectful and safe atmosphere for both our clients and staff.

Disrobing Policy
At The Deep Tissue Spa, we aim to provide a comfortable and personalized experience for each client. We understand that everyone's level of comfort may vary when it comes to disrobing for a massage or spa treatment. Please know that you are welcome to undress to your level of comfort, whether that means remaining fully clothed or fully disrobed, or anywhere in between. Our skilled therapists can adapt their techniques to accommodate your preferences and ensure that you have a relaxing and enjoyable session. Your comfort and satisfaction are our top priorities. You will always be modestly and appropriately draped during treatment.

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Draping Policy
To ensure the comfort and privacy of our clients, we adhere to a strict draping policy. Our therapists will properly modestly drape you with sheets and blankets during your treatment, only exposing the area being worked on. If you have any concerns regarding draping or require additional coverage, please feel free to discuss this with your therapist.  ​

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Lateness Policy

If you arrive more than 15 minutes late to an appointment without prior communication or responding to our attempts to contact you, we will consider it a no-show. In such instances, if it is the therapist's last appointment for the day, they may leave the premises. You will be charged according to our cancellation policy.  

 

If you arrive late but still within the allowed time frame, please note that your treatment may be shortened to ensure that other clients are not affected. We will do our best to provide you with the most effective treatment possible within the remaining appointment time, but we cannot always guarantee the original appointment length. Regardless of the adjusted treatment duration, you will still be charged the full amount for the service you booked. We appreciate your understanding and cooperation in helping us maintain a timely and efficient schedule for all our clients.

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Couples Massage Room

Kindly note that our facility does not offer a couple's massage room. We have clearly indicated this information on all our webpages and promotional materials. If there is any disappointment regarding this policy, we kindly remind you that it is a part of our facility's offerings and payment for services will still be necessary.
 

Therapist Availability
At The Deep Tissue Spa, we understand the importance of maintaining a consistent therapist-client relationship, and we always strive to accommodate your therapist preferences. However, due to factors such as therapist turnover, illness, or scheduling conflicts, there may be instances when your requested therapist is unavailable. In such cases, we will promptly contact you to inform you of the situation and offer the option of scheduling your appointment with another skilled therapist from our team. Our goal is to ensure that you receive the highest quality care and service, regardless of which therapist you see. We appreciate your understanding and flexibility in these situations.

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Oil in Hair Notice

Please be aware that during your massage or facial treatment, your hair may come into contact with oils, creams, or lotions. If you are concerned about your hair, we recommend bringing a hair tie or clip to secure it during your session. Our therapists will do their best to minimize contact, but we cannot guarantee that your hair will remain completely oil-free. Thank you for understanding and helping us provide the best experience for you.

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Nut-Free Products

At The Deep Tissue Spa, we prioritize the well-being of our clients. We understand that some individuals may have nut allergies, which is why we ensure that all our products used in treatments are nut-free. Our clients can enjoy a worry-free and relaxing experience with peace of mind. While we don't use nut-based products in our treatments, please be aware that our staff break room may contain nut products. We strive to maintain a clean and safe environment; however, we cannot guarantee complete avoidance of potential allergens. Thank you for your understanding.

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Aromatherapy Notice

We incorporate aromatherapy into all of our treatments. If you have sensitivities to essential oils or fragrances, please be aware that this may not be the best spa for you. We use a variety of common essential oils, including lavender, eucalyptus, peppermint, and citrus oils, among others. Although we uphold a clean and sanitary environment, we cannot guarantee that cross-contamination will not occur. Additionally, our retail area contains products that may contain potential allergens. Please inform us of any allergies or sensitivities you may have prior to your treatment, and we will do our best to accommodate your needs.

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Pricing 

Please note that the prices listed on our website and spa menu are subject to change at any time. We make every effort to keep them updated to provide the most accurate information possible. We appreciate your understanding and look forward to offering you exceptional care and relaxation at The Deep Tissue Spa.

Satisfaction Policy
At The Deep Tissue Spa, your satisfaction is important to us. If you are unsatisfied with the service you received, please let us know within 48 hours of your appointment. We will do our best to provide you with an opportunity to address your concerns with your therapist or, if necessary, offer an alternative solution to ensure your satisfaction. Please note that this policy does not cover changes of preference or additional services requested after the initial appointment.  Please contact management directly at deeptissuespa.team@gmail.com or (321) 987-0041.

Privacy Policy

The Deep Tissue Spa ("we," "us," or "our") is committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal information.

By using our website and services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

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Information We Collect

We collect personal information that you voluntarily provide when using our website or services, including:

• Contact information, such as your name, email address, phone number, and mailing address.

• Appointment and service details, such as your preferred therapist, service type, and any special requests or medical information relevant to your treatment.

• Payment information, such as your credit card details, when you make a purchase or book an appointment.

We may also collect non-personal information through cookies and other tracking technologies, such as your IP address, browsing history, and device information.

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How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide you with our services, process bookings, and facilitate payments.

• To communicate with you about your appointments, account updates, and promotional offers.

• To maintain and improve our website, services, and customer experience.

• To protect the security and integrity of our website and business.

 

Sharing Your Information

We do not sell, rent, or otherwise disclose your personal information to third parties, except:

• To service providers and partners who help us deliver our services, such as payment processors and booking system providers.

• When required by law, regulation, or legal process, or to protect our rights and the safety of our clients, staff, and the public.

 

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

 

Your Rights

You have the right to access, update, or delete your personal information held by us. To exercise these rights or request more information about our privacy practices, please contact us using the details provided below.

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Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review our Privacy Policy periodically to stay informed about our privacy practices.

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Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

The Deep Tissue Spa

1600 W. Eau Gallie Blvd #203 Melbourne, FL, 32935

(321) 987-0041

deeptissuespa.team@gmail.com

Last Updated: 4/28/23